Ask for help online. It’s simple, secure, and quick. No need to wait in the phone queue!
Your request will be dealt with exactly the same way as it would be if you were phoning into the Practice.
We will respond to in the same time scales as we would if you were phoning into the Practice.
Please look out for either a reply message in your Engage Consult account, a telephone call (ensure your phone has service), or a text message. It is your responsibility to attend the surgery if given an appointment.
We use the information you provide in your request to:
- Give you access to assessment and treatment for urgent medical problems
- Give you an appointment with a GP or other clinician for ongoing, more complex or specific problems
- Give you advice and treatment online if it’s more straightforward
- Direct you to a more appropriate service for your needs
- Respond to your administrative queries
Please give us accurate information when you contact us. Please do not be tempted to exaggerate your symptoms thinking that this will secure you priority care – this simply causes confusion and may result in you being given inappropriate care and advice (for example being advised to attend A&E or call 999).
If you are a Parent or Carer and wish to ask on behalf of a child, relative or other patient, please read this first
You must have a legitimate right to consult on their behalf.
- Set up an Engage Consult account in your own name first (you do not need to be one of our patients).
- When you start a new Medical or Administrative Request for help, you will be asked if this request is about yourself. Select ‘No.’
- You will then be able to add the patient you wish to ask for help with to your account.
- Engage Consult will keep a list of patients you have added to your account so when you ask for help again in the future, you simply need to choose their name when asked.
You can add multiple patients (such as all of your children) to your account. Further information is available on from Engage Consult.
Neither General Practice nor Engage Consult are Emergency Services. We also cannot assess and treat Minor Injuries.
If it’s an emergency you should call 999 or go to A&E now.
If it’s a minor injury you should call 111 to access the Minor Injury Unit service at Stobhill Hospital.
Adults – call 999 or go to A&E now for any of these…
- signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest - signs of a stroke
face dropping on one side, cannot hold both arms up, difficulty speaking - sudden confusion (delirium)
cannot be sure of own name or age - suicide attempt
by taking something or self-harming - severe difficulty breathing
not being able to get words out, choking or gasping - choking
on liquids or solids right now - heavy bleeding
spraying, pouring or enough to make a puddle - severe injuries
after a serious accident or assault - seizure (fit)
shaking or jerking because of a fit, or unconscious (cannot be woken up) - sudden, rapid swelling
of the lips, mouth, throat or tongue
Children – call 999 or take your child to A&E now for any of these…
- seizure (fit)
shaking or jerking because of a fit, or unconscious (cannot be woken up) - choking
on liquids or solids right now - difficulty breathing
making grunting noises or sucking their stomach in under their ribcage - unable to stay awake
cannot keep their eyes open for more than a few seconds - blue, grey, pale or blotchy skin, tongue or lips
on brown or black skin, grey or blue palms or soles of the feet - limp and floppy
their head falls to the side, backwards or forwards - heavy bleeding
spraying, pouring or enough to make a puddle - severe injuries
after a serious accident or assault - signs of a stroke
face dropping on one side, cannot hold both arms up, difficulty speaking - sudden rapid swelling
of the lips, mouth, throat or tongue - sudden confusion
agitation, odd behaviour or non-stop crying
Adults and Children – Call 111 to access the Minor Injury Unit for recent…
- Cuts which may require glue or stitches
- Minor finger dislocations
- Minor burns or scalds involving broken skin
- Sprains or when you are not sure if you have broken a bone
- Foreign bodies embedded in skin/nose/ear
- Foreign bodies in the eye so long as they are non-penetrating
- Injury not suitable for simple domestic first aid
- Minor head injuries/concussion (with no loss of consciousness)
